Give feedback and get support

Something broken, confusing, or great? Tell us. Feedback goes straight to the people who build TrendGap, and we read every message.

Send feedback

1. On the page you want to tell us about, click "Give feedback": the speech bubble button in the top bar, or the entry in the menu under Settings.
2. The dialog "How is the new TrendGap?" opens. Pick what it's about: "Something's broken", "An idea or request", "Something's confusing", "Something I love" or "Other".
3. Add a rating if you like, from "Very poor" to "Love it".
4. Write a few words. For "Something's broken" and "Something's confusing", a message is needed, so the box says "Tell us what happened".
5. Tick "You may email me about this" if you're happy for us to reply. We only use your email to reply to that feedback.
6. Click "Send feedback". You'll see "Thank you!"

We attach the page you're on (its address only), shown as "Sent from: …", so we can see what you saw. The same form also has its own page, Give feedback.

Add a screenshot

When screenshots are switched on, the dialog has a "Screenshots (optional)" part with "Add screenshot".

1. Open "Give feedback" from the page you want to show us, and click "Add screenshot".
2. TrendGap captures the page behind the dialog. Typed fields and personal details are hidden automatically.
3. In "Mark up your screenshot", use "Pen", "Arrow" or "Box" to point at what matters, and "Hide" to cover anything you don't want us to see.
4. Click "Save screenshot". It's added to your feedback, with the page it was taken on.

• Only the TrendGap team sees screenshots.
• Your draft is kept while you move to another page in the same browser tab to take another screenshot. Reloading the page starts over, and "Discard draft" empties it.
• The separate feedback page can't take screenshots. Open "Give feedback" from the page itself instead.
• If you reach the most screenshots one feedback can carry, remove one to add another.

Contact support

• In Settings, on the "Profile" tab, the "Support" card has a "Contact support" button that opens an email to our support team.
• The Contact page has a form: choose a "Topic", write your message and click "Send message". We reply by email.
• Write from the email on your TrendGap account, so we can find your account. For a charge, tell us the date and the amount.
• The FAQ answers many questions about plans, billing and your data.

Privacy questions

For a question about your personal data, use the Contact page with the topic "Privacy and my data". You can also email the privacy address in the Privacy Policy. Privacy and your data explains what you can do yourself in Settings.