Invoices, payment methods and billing details

TrendGap sells its paid plans through Polar, our merchant of record. Polar processes your payments, adds any sales tax or VAT, and issues your invoices and receipts. You reach all of it from Settings.

Find your billing

Open Settings and the "Plan and billing" tab. You can also click "Plan and credits" in the menu, or "Plan and billing" in your account menu. The "Invoices" and "Payment methods" cards appear once Polar has billed you.

Download an invoice

1. In the "Invoices" card, find the payment. Each row shows what it was for, the date, the amount and a status: "Paid", "Refunded" or "Partly refunded".
2. Click "Download".
3. If the invoice isn't ready yet, the button shows "Preparing invoice…" while Polar creates it. You can keep using the page, and the other rows still work.
4. When it's ready, you see "Your invoice is ready" and the button turns into "Download invoice". Click it to open the invoice in a new tab.

• If Polar needs longer, the row says "Polar is still preparing this invoice. Try again in a minute." Click "Retry".
• If the row asks for a billing name and address, add them under "Manage billing", then try again.

Add or change your billing details

Invoices need a billing name and address. To add or change them:

1. Click "Manage billing" on your plan card.
2. Polar's billing portal opens. Update your details there.
3. When you're done, the portal brings you back to the "Plan and billing" tab.

Change your card

The "Payment methods" card lists your saved cards: the brand, the last four digits, the expiry date, and which one is "Primary". It is read-only, because your card details stay with our payment partner and never reach TrendGap.

1. Click "Manage cards".
2. In Polar's portal, add a card, choose your primary card, or remove one.
3. When you're done, the portal brings you back to the "Plan and billing" tab.

Renewals and reminders

• Paid plans renew automatically at the end of each billing period until you cancel. The "Plan and billing" tab shows "Renews on" and the date.
• On a yearly plan, you may also get a reminder by email and in your Inbox before the renewal, with the date and the price.
• Prices are in US dollars, and tax is added where it applies.
• To change or cancel your plan, see Free trial, upgrades and downgrades and Cancelling, pausing and refunds.

A question about a charge

Write to us from the Contact page (choose the topic "Plans and billing"), or with "Contact support" on the "Profile" tab in Settings. Use the email on your TrendGap account, and tell us the date and the amount. If there's a problem with a charge, please contact us or Polar before disputing it with your bank.